Contact Us
We're Here to Help
Have a question about a product, order, delivery, payment, return, or refund?
The D A Pet Supplies customer support team is available to assist with store and order-related enquiries.
When contacting us about an existing order, please include your order number where applicable so we can identify the order and respond more efficiently.
Get in Touch
support@dapetsupplies.com
You can contact us by email regarding:
- Product information
- Existing orders
- Shipping and delivery
- Order tracking
- Returns and refunds
- Payment enquiries
- Order cancellations
- Delivery address issues
- Other customer service enquiries
Phone
+44 1698 282143
You may contact us by phone if you need assistance with a product, order, delivery, return, refund, or other store-related enquiry.
Business Address
D A Pet Supplies
37A Portland Pl
Hamilton
ML3 7JX
United Kingdom
How We Can Help
Our customer support team can assist with enquiries relating to:
- Product information and specifications
- Order status and order-related questions
- Shipping and estimated delivery
- Tracking information
- Returns
- Refunds
- Payment enquiries
- Order cancellation requests
- Delivery address issues
- Damaged, faulty, defective, or incorrect products
- General enquiries about products available through our store
Order Enquiries
If you are contacting us about an existing order, please provide the following information where possible:
- Order number
- Full name used when placing the order
- Email address used for the order
- A clear description of your enquiry
Providing complete and accurate information can help us review your enquiry more efficiently.
For damaged, faulty, defective, or incorrect products, we may request photographs or other relevant information where reasonably necessary to review the issue.
Returns & Refund Enquiries
If you wish to return a product, please contact our customer support team before sending the item back.
This allows us to review the return request and provide the appropriate return instructions where required.
Please do not send products to an address without first reviewing the applicable return instructions.
For full information about eligibility, return conditions, cancellation rights, refunds, and applicable restrictions, please refer to our Return & Refund Policy.
Nothing in our return process affects any statutory rights you may have under applicable UK consumer law.
Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty, defective, or different from what you ordered, please contact us with your order details and a description of the issue.
Where appropriate, we may ask for photographs or other information to help us assess the matter.
We will review the enquiry and provide appropriate assistance in accordance with our policies and applicable UK consumer rights.
Shipping & Delivery Questions
If you are contacting us regarding delivery, please include your order number where applicable.
Our current standard UK shipping information is:
- Processing Time: 0–1 business day
- Estimated Transit Time: 2–4 business days
- Estimated Total Delivery Time: 2–5 business days
- Standard Shipping Fee: £14.99
- Delivery Area: United Kingdom
Processing and delivery times are estimates and are not guaranteed arrival dates.
Delivery may occasionally be affected by carrier delays, public holidays, adverse weather conditions, peak periods, destination-related issues, or other circumstances outside our reasonable control.
For complete shipping information, please refer to our Shipping Policy.
Order Tracking
Customers can use our Track Your Order page to view available tracking information for an order.
Tracking information may become available after the order has been processed and the relevant shipment details have been provided.
If your tracking information has not updated or you have another tracking-related question, please contact our support team with your order number.
Order Cancellation Requests
If you would like to request cancellation of an order, please contact us as soon as possible.
If an order has already been processed or dispatched, cancellation may no longer be possible through the normal order process. Where applicable, your cancellation or return rights will be handled in accordance with our policies and applicable UK consumer law.
Payment Enquiries
If you have a question regarding payment for an order, please provide your order number and a brief explanation of the issue.
For your security, please do not send full payment card details, passwords, or other sensitive financial information by email or through general customer service messages.
Delivery Address Issues
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible with your order number and the correct information.
We will review whether the address can still be updated. Changes may not be possible once an order has already been processed or dispatched.
Providing Clear Information Helps Us Assist You
When contacting D A Pet Supplies, please provide as much relevant information as possible.
For order-related enquiries, this may include your order number, contact details used for the order, product involved, and a clear description of the issue.
This helps us understand the enquiry and provide the most appropriate assistance.
Contact Information
Business Name: D A Pet Supplies
Business Email: support@dapetsupplies.com
Business Phone: +44 1698 282143
Business Address: 37A Portland Pl, Hamilton, ML3 7JX, United Kingdom
Thank You for Contacting D A Pet Supplies
Thank you for visiting D A Pet Supplies.
Whether you need help with a product, order, delivery, tracking, return, refund, or payment-related enquiry, our customer support team is available to assist.
D A Pet Supplies — Everyday Pet Supplies, Made Simple.