Shipping policy

Welcome to D A Pet Supplies. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

We aim to provide a clear and reliable delivery service for customers across the United Kingdom.

By placing an order with D A Pet Supplies, you acknowledge and agree to the terms outlined in this Shipping Policy. Nothing in this policy is intended to limit or exclude any statutory rights available to consumers under applicable UK law.

1. Order Processing Time

All orders are generally processed within:

0–1 business day

Orders are normally processed Monday to Friday, excluding UK public holidays.

Processing may include order verification, preparation, packing, and handover to the applicable shipping carrier.

Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking information where available.

2. Order Cut-Off Time

Our standard daily order cut-off time is:

5:00 PM (GMT)

Orders placed:

  • Before 5:00 PM: Generally processed within the current business day.
  • After 5:00 PM: Generally processed on the next available business day.

Orders placed on weekends or UK public holidays will generally be processed on the next available business day.

3. Shipping Cost

We currently offer a simple flat-rate shipping fee for UK orders:

Flat Shipping Fee: £14.99

The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

D A Pet Supplies does not add hidden shipping charges after checkout.

4. Delivery Area

We currently ship orders to addresses within the:

United Kingdom

We do not currently offer international shipping.

Certain remote, restricted, or specially serviced locations may be subject to carrier-specific delivery limitations.

5. Estimated Transit Time

After your order has been dispatched, the estimated transit time is:

2–4 business days

Delivery times are estimates rather than guaranteed delivery dates.

Transit times may vary depending on the delivery destination, carrier operations, weather, seasonal demand, public holidays, and other circumstances outside our reasonable control.

6. Total Estimated Delivery Time

The estimated total delivery timeframe is:

  • Order Processing: 0–1 business day
  • Transit: 2–4 business days
  • Total Estimated Delivery: 2–5 business days

The estimated delivery timeframe begins from the date your order enters processing and may vary depending on circumstances affecting processing or transportation.

7. Shipping Confirmation and Tracking

Once your order has been dispatched:

  • A shipping confirmation email may be sent to you.
  • Where tracking is available, a tracking number will be provided.
  • You can use the tracking information to check the status of your shipment.

Tracking information may take some time to become active after the carrier receives and scans the parcel.

8. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check your:

  • Full name
  • House or building number
  • Street address
  • Town or city
  • Postcode
  • Contact information

Incorrect or incomplete delivery information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Additional delivery attempts
  • The parcel being returned to the sender

If a delivery problem results from incorrect or incomplete information supplied by the customer, any additional delivery or reshipping costs may be the customer's responsibility where permitted by applicable law.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

9. Delivery Delays

We make reasonable efforts to meet our estimated delivery times. However, delivery may occasionally take longer due to circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Severe weather
  • UK public holidays
  • Peak seasonal periods
  • High order volumes
  • Carrier operational disruptions
  • Incorrect or incomplete delivery information
  • Transport disruptions
  • Other unforeseen circumstances

Estimated delivery times are therefore not guaranteed.

If your order appears to be significantly delayed, please contact us so we can assist where reasonably possible.

10. Lost, Missing, or Stolen Packages

If your tracking information shows that an order has been delivered but you cannot locate it, please:

  1. Check around your property or designated delivery location.
  2. Check with neighbours or other household members.
  3. Review the carrier's delivery information.
  4. Contact the shipping carrier where appropriate.
  5. Contact D A Pet Supplies if you require further assistance.

Where appropriate, we may assist with contacting or investigating the matter with the relevant carrier.

Where a carrier confirms delivery, responsibility will depend on the circumstances and applicable consumer protection laws. Nothing in this section is intended to remove any statutory rights you may have.

11. Failed Delivery Attempts

A delivery may fail because:

  • The delivery address is incorrect or incomplete.
  • Nobody is available where a signature or recipient is required.
  • The recipient does not respond to the carrier's delivery instructions.
  • The carrier cannot safely complete delivery.
  • Other circumstances prevent successful delivery.

The carrier may make another delivery attempt, leave the parcel at an appropriate location, or return the parcel according to its applicable procedures.

Where a failed delivery results from incorrect customer information or circumstances within the customer's control, additional delivery or reshipping charges may apply where permitted by law.

12. Order Changes and Cancellations

If you need to change your delivery information or cancel an order, please contact us as soon as possible.

Orders may generally be changed or cancelled before they have been processed or dispatched.

Once an order has been processed or shipped, changes or cancellation may no longer be possible through our standard process.

Any statutory cancellation or consumer rights available under applicable UK law remain unaffected.

13. Public Holidays and Peak Periods

Orders may take longer to process or deliver during:

  • UK public holidays
  • Christmas and other seasonal periods
  • Promotional periods
  • Unusually high order volumes
  • Carrier service disruptions

Where possible, we will communicate significant shipping delays that may affect your order.

14. Delivery Tracking

Where tracking is provided, customers should retain their tracking information until the order has been successfully delivered.

Carrier tracking information may include estimated delivery dates, delivery scans, attempted delivery notifications, and delivery confirmation.

Tracking information is provided by the relevant carrier and may not update immediately after dispatch.

15. Delivery Instructions

Where available, customers may provide delivery instructions through the applicable carrier or delivery service.

D A Pet Supplies cannot guarantee that every delivery instruction can be followed because delivery procedures are determined by the carrier and circumstances at the delivery location.

16. Contact Information

If you have questions about shipping, delivery, or your order, please contact us:

Business Name: D A Pet Supplies
Business Email: support@dapetsupplies.com
Business Phone: +44 1698 282143
Business Address: 37A Portland Pl, Hamilton, ML3 7JX, United Kingdom

Important Shipping Information

  • Please check your delivery address carefully before placing your order.
  • Keep your shipping confirmation and tracking information for your records.
  • The standard UK shipping charge is £14.99.
  • Order processing is generally 0–1 business day.
  • Estimated transit time is 2–4 business days.
  • Estimated total delivery time is 2–5 business days.
  • Delivery estimates are not guaranteed delivery dates.
  • Processing and delivery times may be longer during public holidays, peak periods, or carrier disruptions.
  • We currently ship only within the United Kingdom.
  • The applicable shipping charge will be shown at checkout before payment is completed.
  • This Shipping Policy does not limit or exclude any statutory rights available to consumers under applicable UK law.