Terms of service

Welcome to D A Pet Supplies. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website, browsing our products, creating an account where available, or placing an order, you agree to these Terms of Service.

Nothing in these Terms is intended to exclude, restrict, or replace any statutory rights you may have under applicable UK consumer protection laws.

1. About D A Pet Supplies

D A Pet Supplies is an online retailer supplying pet-related products to customers within the United Kingdom.

Business Information

Business Name: D A Pet Supplies
Business Email: support@dapetsupplies.com
Business Phone: +44 1698 282143
Business Address: 37A Portland Pl, Hamilton, ML3 7JX, United Kingdom

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website for unlawful, fraudulent, or abusive purposes.
• Attempt to gain unauthorised access to our website, systems, or accounts.
• Interfere with the security, functionality, or operation of our website.
• Introduce viruses, malware, or other harmful code.
• Use automated systems to access or collect website information in a manner that could interfere with our services.
• Copy, reproduce, distribute, or commercially exploit website content without appropriate permission.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, systems, business, or customers.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and other product information displayed on our website are accurate.

However:

• Colours may appear slightly different depending on your device or screen settings.
• Product images may be illustrative and may not show every minor variation.
• Product specifications may occasionally change.
• Product information and availability may be updated from time to time.

Nothing in this section affects your statutory rights where a product is faulty, not as described, or otherwise does not conform to the contract.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we may contact you to discuss the available options. Where appropriate, we may cancel the affected order and provide a refund.

5. Prices and Currency

Product prices are displayed in British Pounds Sterling (GBP/£) unless otherwise stated.

Prices may change from time to time.

The price applicable to your order and any applicable delivery charges will be shown before you complete your purchase.

If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact you regarding the affected order.

6. Orders

When you place an order through our website, you are submitting an order request for the products selected.

After placing an order, you may receive an order confirmation acknowledging receipt of your order.

An order acknowledgement does not necessarily mean that the order has been accepted for fulfilment.

We may decline or cancel an order where reasonably necessary, including because of:

• Product availability issues.
• An obvious pricing or product information error.
• Suspected fraudulent or unauthorised activity.
• Incorrect customer or delivery information.
• Technical or system errors.
• Circumstances beyond our reasonable control.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

7. Order Acceptance

The contract for the purchase of products will be formed in accordance with the applicable terms of sale and UK law.

Where appropriate, we will provide confirmation of the contract and order details by email or another durable medium.

Nothing in these Terms removes or restricts your statutory consumer rights.

8. Payment

Payment must be successfully completed using one of the payment methods made available during checkout.

You confirm that:

• The information provided during payment is accurate.
• You are authorised to use the selected payment method.
• The payment method has sufficient funds or available credit where applicable.

Payment processing may be handled by third-party payment providers. We do not generally store complete payment card details on our own systems.

9. Shipping and Delivery

D A Pet Supplies currently ships orders to addresses within the United Kingdom.

Order Processing

Orders are generally processed within:

0–1 business day

Orders are normally processed Monday to Friday, excluding UK public holidays.

Shipping Cost

Our standard UK shipping charge is:

£14.99

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Transit Time

Once an order has been dispatched, the estimated transit time is:

2–4 business days

Total Estimated Delivery Time

The estimated total delivery timeframe is:

• Processing Time: 0–1 business day
• Transit Time: 2–4 business days
• Total Estimated Delivery: 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, public holidays, peak periods, incorrect address information, or other circumstances outside our reasonable control.

Shipping Area

We currently ship within the United Kingdom only.

We do not currently offer international shipping.

Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

10. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please check your:

• Full name
• House or building number
• Street address
• Town or city
• Postcode
• Contact information

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If you realise that your delivery address is incorrect, please contact us as soon as possible.

Where additional delivery costs result from incorrect information supplied by the customer, those costs may be the customer's responsibility where permitted by law.

11. Returns, Refunds and Cancellation Rights

Our standard return procedures are explained in our Return & Refund Policy.

For online purchases, consumers may have statutory cancellation rights under applicable UK law. In many cases, consumers have 14 days from receiving goods to notify the trader that they wish to cancel, followed by a further period to return the goods. Certain legal exceptions may apply.

Our own return policy may provide an additional or extended return period where stated, but it does not remove or restrict statutory rights.

Where a statutory cancellation right applies, any refund will be handled in accordance with applicable law, including applicable rules concerning standard delivery charges and the condition or handling of returned goods.

12. Faulty, Defective, or Incorrect Products

Products supplied to consumers must comply with applicable statutory requirements, including being as described, of satisfactory quality, and fit for purpose where required by law.

If you receive a product that is:

• Faulty
• Defective
• Damaged
• Not as described
• Incorrectly supplied

please contact us as soon as reasonably possible.

We may request your order number, a description of the issue, photographs, or other relevant information.

Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, price reduction, refund, or other legal remedy.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the request.

If the order has already been processed or dispatched, cancellation through our standard order process may no longer be possible.

This does not affect any statutory cancellation rights available to consumers under applicable UK law.

14. Promotions and Discount Codes

We may offer promotional prices, discount codes, or special offers from time to time.

Promotions may be subject to additional terms, including:

• Expiry dates.
• Product exclusions.
• Minimum order requirements.
• One-use restrictions.
• Other conditions stated at the time of the promotion.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to correct genuine errors in promotional pricing or information.

15. Intellectual Property

Unless otherwise stated, website content belonging to or licensed to D A Pet Supplies may be protected by intellectual property rights.

This may include:

• Logos
• Brand elements
• Product descriptions
• Photographs
• Graphics
• Website design
• Text
• Layout
• Original materials

You may access and use the website for lawful personal shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate permission.

16. Customer Reviews and Submitted Content

Where our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you submit.

Submitted content must not:

• Be unlawful or fraudulent.
• Be defamatory, threatening, abusive, or misleading.
• Infringe another person's intellectual property or privacy rights.
• Contain malicious software or harmful code.
• Impersonate another person or business.

We may remove content that we reasonably believe violates these requirements or applicable law.

17. Website Availability

We aim to maintain a reliable website, but we do not guarantee uninterrupted availability.

Temporary interruptions may occur because of:

• Maintenance.
• Updates.
• Technical problems.
• Security incidents.
• Hosting or network problems.
• Circumstances outside our reasonable control.

We may modify, suspend, or temporarily withdraw parts of the website where reasonably necessary.

18. Third-Party Services

Our website may use third-party services, including payment processors, delivery carriers, hosting providers, analytics services, or other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation of third-party websites or services, except where applicable law provides otherwise.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence where such liability cannot legally be excluded.
• Fraud or fraudulent misrepresentation.
• Faulty products where liability cannot legally be excluded.
• Breaches of statutory consumer rights.
• Any other liability that cannot legally be excluded or restricted.

Subject to the above, D A Pet Supplies will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

These limitations do not affect your statutory consumer rights.

20. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, where applicable, including:

• Severe weather.
• Natural disasters.
• Carrier disruptions.
• Strikes or industrial action.
• Public health emergencies.
• Government restrictions.
• Utility failures.
• Telecommunications failures.
• Major technical failures.
• Cybersecurity incidents.
• Other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimise the impact on customers.

21. Privacy and Personal Information

When you use our website or place an order, we may collect and process personal information necessary to operate our website, process orders, arrange delivery, provide customer support, and meet applicable legal obligations.

Our processing of personal information is explained in our Privacy Policy.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

• Changes to our business.
• Changes to products or services.
• Changes to applicable laws.
• Changes to website functionality.
• Operational or security requirements.

Where appropriate, the updated version will be published on our website with a revised effective date.

23. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection laws that apply to the customer.

Nothing in these Terms prevents a consumer from relying on mandatory legal rights or protections available to them.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permitted.

The remaining provisions will continue to apply.

25. Contact Information

If you have questions about these Terms, your order, our products, shipping, returns, or our services, please contact us:

Business Name: D A Pet Supplies
Business Email: support@dapetsupplies.com
Business Phone: +44 1698 282143
Business Address: 37A Portland Pl, Hamilton, ML3 7JX, United Kingdom

Important Notice

By using the D A Pet Supplies website or placing an order, you agree to comply with these Terms of Service.

These Terms should be read together with our:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Any other policies displayed on our website

Nothing in these Terms is intended to remove, restrict, or replace any statutory rights available to consumers under applicable UK law.