Payment Policy
Welcome to D A Pet Supplies. This Payment Policy explains how payments are accepted and processed when you place an order through our website.
We aim to provide customers in the United Kingdom with clear information about prices, payment methods, charges, refunds, and payment-related enquiries.
By placing an order through our website, you agree to the payment terms described below. Nothing in this Payment Policy affects any statutory rights available to consumers under applicable UK law.
1. Payment Currency
All product prices, shipping charges, and order totals are displayed and processed in:
British Pounds Sterling (GBP/£)
Unless otherwise stated on the website or during checkout, payments for orders placed with D A Pet Supplies will be processed in GBP.
If your bank or payment provider operates in another currency, it may apply its own currency conversion rate or additional charges. Any such charges are determined by the relevant bank or payment provider and are outside the control of D A Pet Supplies.
2. Accepted Payment Methods
D A Pet Supplies currently accepts the following payment methods where available through checkout:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Visa Electron
- Discover
- Diners Club
The payment options available for your particular transaction will be displayed during checkout before you complete your order.
Payment method availability may depend on technical availability, the card issuer, payment provider, or other factors related to the transaction.
3. When Payment Is Taken
Payment is generally requested and authorised during the checkout process when you place an order.
Your order will normally proceed for processing after successful payment authorisation.
If payment is declined, cannot be authorised, or is otherwise unsuccessful, your order may not be accepted or processed until valid payment has been successfully completed.
4. Payment Authorisation
By submitting payment information during checkout, you confirm that:
- The payment information you provide is accurate and complete.
- You are authorised to use the selected payment method.
- The payment method belongs to you, or you have permission from the authorised account holder to use it.
- Sufficient funds or available credit are available to complete the transaction, where applicable.
- You authorise the applicable payment provider to process the amount shown during checkout.
Your bank, card issuer, or payment provider may require additional verification before approving a transaction.
5. Payment Processing Providers
Payments may be processed through third-party payment service providers made available through our website checkout.
These providers may process payment and transaction information in accordance with their own terms, privacy policies, security procedures, and applicable legal requirements.
D A Pet Supplies does not generally store complete payment card details directly on its own systems.
6. Payment Security
Payment information is generally transmitted and processed through the secure payment systems used by the relevant payment provider.
We take reasonable steps to operate our store in a manner intended to protect customer and transaction information.
However, no internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their payment information, devices, passwords, and accounts.
For your protection, please do not send full card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary email or customer service messages.
7. Failed or Declined Payments
If your payment is declined, unsuccessful, or cannot be authorised:
- Your order may not be processed.
- You may need to check the payment information entered.
- You may need to contact your bank or card issuer.
- You may need to use another accepted payment method.
- We may contact you where further information is reasonably required.
D A Pet Supplies does not control payment approval or decline decisions made by banks, card issuers, or third-party payment providers.
8. Payment Verification and Fraud Prevention
Orders and transactions may be subject to payment or security verification.
Where there are reasonable grounds to suspect fraudulent activity, unauthorised payment use, incorrect payment information, or another security concern, we may delay, decline, or cancel an order where appropriate and permitted by law.
Additional information may sometimes be requested where reasonably necessary to verify an order.
If payment has already been received for an order that is subsequently cancelled, an appropriate refund will be arranged where required.
9. Order Total
The total amount payable for your order will be displayed during checkout before you submit payment.
The order total may include:
- Product price
- Applicable taxes or charges where required
- Shipping charges
Our current standard UK shipping fee is:
£14.99
The final amount displayed during checkout is the amount you will be asked to authorise for payment.
10. Pricing Information
We take reasonable care to present product prices accurately on our website.
Prices may be updated from time to time.
The price applicable to an order will generally be the price displayed during checkout when the order is submitted, subject to any obvious pricing or technical error.
11. Pricing or Calculation Errors
Although we take reasonable steps to keep pricing information accurate, an obvious pricing, calculation, or technical error may occasionally occur.
If we identify an obvious error before processing an order, we may contact you to explain the issue and provide appropriate options.
Where an order is cancelled because of an obvious pricing error after payment has already been received, the amount paid for the cancelled order will be refunded as appropriate.
12. Order Confirmation
After a successful order is placed, you may receive an order confirmation by email.
Your confirmation may include information such as:
- Order number
- Products ordered
- Product prices
- Shipping charge
- Total order amount
- Delivery information
- Payment-related information where applicable
Please keep your order confirmation for your records.
13. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
A refund may be appropriate in circumstances including:
- An eligible return
- An approved cancellation
- A faulty or defective product
- A damaged product
- An incorrect product being supplied
- An order cancelled by D A Pet Supplies
- Another situation where a refund or remedy is required under applicable law
Once an eligible returned item has been received and assessed, approved refunds will generally be processed within 14 business days.
After the refund has been processed by us, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Please refer to our Return & Refund Policy for complete information.
14. Partial Refunds and Deductions
In some circumstances, a partial refund or lawful deduction may apply instead of a full refund.
For example, where permitted by applicable law, a deduction may be made if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning and this has reduced its value.
Any deduction will only be applied where permitted by law.
Your statutory consumer rights remain unaffected.
15. Restocking Fee
D A Pet Supplies does not currently charge a standard restocking fee.
Restocking Fee: 0%
This does not prevent a lawful reduction in a refund where permitted under applicable law because of a reduction in the value of a returned product.
16. Cancelled Orders
If an order is successfully cancelled before processing or dispatch and payment has already been taken, an appropriate refund will be issued to the original payment method.
If an order has already been processed or dispatched, cancellation through the normal order process may no longer be possible.
Any statutory cancellation rights available under applicable UK consumer law remain unaffected.
17. Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us promptly.
Please provide:
- Your order number
- The date of the transaction
- The amount charged
- A description of the issue
- Relevant transaction information where appropriate
Please do not send full card numbers or card security codes.
We will review the available order and transaction information and provide appropriate assistance.
18. Unauthorised Transactions
If you believe that your payment method has been used without your authorisation, please contact your bank or card issuer promptly.
You may also contact D A Pet Supplies if the transaction appears to relate to an order placed through our website.
We may request information reasonably necessary to identify the relevant order or transaction.
19. Changes to Payment Information
Once an order has been submitted, the payment method used for that completed transaction generally cannot be changed directly.
If there is a payment-related issue with an order, please contact us as soon as possible.
Where an order has not been successfully paid, you may need to complete a new payment or follow any instructions provided during checkout.
20. Chargebacks and Payment Disputes
If you believe there is a problem with a payment or order, you may contact D A Pet Supplies so that we can review the matter and attempt to resolve it.
This does not prevent you from contacting your bank, card issuer, or payment provider regarding a legitimate payment dispute or from exercising any rights available to you under applicable law.
21. Taxes and Applicable Charges
Any taxes or other charges required by applicable law will be handled in accordance with relevant UK requirements.
Where applicable, relevant charges will be reflected in the amount presented during checkout.
22. Payment Method Availability
Our accepted card types are currently:
Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.
Payment availability may occasionally be affected by payment-provider availability, technical issues, issuer restrictions, or other transaction-specific factors.
The options displayed during checkout represent the payment methods available for that transaction.
23. Contact Us About a Payment
If you have a question about a payment, charge, transaction, cancellation, or refund, please contact us.
When contacting us about an existing order, please provide your order number where possible.
Business Name: D A Pet Supplies
Business Email: support@dapetsupplies.com
Business Phone: +44 1698 282143
Business Address: 37A Portland Pl, Hamilton, ML3 7JX, United Kingdom
Important Payment Information
- All prices are displayed in GBP (£) unless otherwise stated.
- Our current standard UK shipping fee is £14.99.
- Accepted payment methods are Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.
- Payment must generally be successfully authorised before an order can be processed.
- The payment methods available for a transaction will be shown during checkout.
- Payments may be processed through third-party payment providers.
- Approved refunds are generally returned to the original payment method.
- Eligible approved refunds are generally processed within 14 business days after the returned item has been received and assessed.
- D A Pet Supplies currently charges a 0% restocking fee.
- Customers should contact us promptly regarding suspected duplicate or incorrect transactions.
- This Payment Policy does not exclude or limit statutory consumer rights available under applicable UK law.